Solutions

Solutions

OUR PROFESSIONAL SERVICES

Hardware/ Software Maintenance Services – We provide both on-call and on-site maintenance services for hardware, software, and all kinds of ICT related peripherals. Having branches and authorized agents all over the country has helped us in providing a fast and reliable turn-around time to our clients.

Network & Wiring Services – From network cabling to electrical wiring, all our staff is well-equipped with experience and competency to ensure exceptional piece of work are delivered to our customers. Our network service comprises particularly network design, network deployment, network operation management, and network support.

ICT Logistics & System Integration – We are able to store, deliver, install, test, and commission all ICT related products. With our fleet of vehicles, we able to organize a systematic logistics and distribution projects, until to the commissioning of the system integration.

ICT Sales & Supply – We carry a wide range of ICT products. From personal computers, workstations, servers, & notebook, to computer peripherals such as printer toner, storage & etc, we are able to provide competitive prices from the benefits of having a good rapport with major distributors and vendors.

Project Management Office (PMO) – We understand the importance of good communications and project management principles in managing any ICT projects and we bring the skills, tools and methodologies necessary to achieve overall success for our clients. We work closely with each client to assure that the management of each project meets their expectations and that each project is on time and within budget.

On-Site Services – We understand that it is important and in some cases critical for our corporate customers to have their computers and related equipment functioning properly. We further recognize that many customers may be too busy to bring their computers to the service centre for repairs. It is with this in mind that we have developed and now made available through PC Servicing, a range of on-site services to cater to the different needs of our valued corporate customers. These services include:

  • Basic on-site maintenance services
  • On-site maintenance services with guaranteed response time and guaranteed average downtime not exceeding an agreed period
  • Ad-hoc on-site remedial services
  • Preventive maintenance services
  • After office hours stand-by support services, and wherever required
  • 24 by 7 On-site Maintenance support services

On-Site Services for 3rd Party Product – As we understand that Dell computers do not operate independently but are an integral part of a more complex network of equipment, PC Servicing has therefore trained its engineers to respond to repair calls from customers for non-Dell products. Examples of this include products such as third-party printers, scanners, networking equipment i.e. cards, routers and switches; and even some common and popular operating software. The advantage for the customers is to have PC Servicing as their “single point of contact” or “one-stop” service center. Customers have only to remember one number to call for the entire service requirement. This has proven to be very effective and popular with most of Dell customers.

Authorized Dell Service Provider – Aims to be “The Preferred IT Service Provider” in Malaysia, PC Servicing has spent tremendous effort in building its service infrastructure and manpower skills to ensure Dell customers have full confidence in them, namely its support services, strength and commitment.