PC Servicing Sdn Bhd (PCS),
A 100 % Bumiputra owned company was incorporated with the aim to provide comprehensive services to its clientele in the area of information communication technology.
PCS are IT services Companies, which has diversified activities such as interior design, construction and engineering, warehousing, and logistics.
PCS owe its strength through its present directors and management team as well as through its associated companies. To date, PCS has managed to secure several contracts, and are expecting to have more in the near future via its wide and established contacts.
Our competitive advantages are having a team of qualified and dedicated workforce, besides our commitment to complete projects ahead or on time. We have developed strategies, which are based on our uncompromising focus in satisfying our clients’ needs with quality being the measure of our success.
Customer-Centric Professionalism – PC Servicing Sdn Bhd is a convenient one-stop shop for carry-in services, providing Dell users direct and easy access to technical support and expertise. The center welcomes IT products carry-in for general servicing, maintenance, repairs or upgrades.
Providing a highly personalized and responsive service, the pool of professionally trained engineers performs immediate trouble-shooting and minor repairs. Under the Dell Customer Service program, PCS’s objective is to provide a next-day service turnaround with maximum customer satisfaction.
Alternatively, customers are immediately advised if their machines require major repairs or upgrades that require more than two days to complete – there’s no time wasted for customers.
PCS also a central library of parts where software and hardware reference materials, documentation, product support plans, investment records, diagnostic software and quality reports are easily accessed when the need arises.
Our Total Commitment
We are committed to provide the following:
• Total Customer satisfaction
• Largest technical operations under one roof
• 25 Dell Customer Service Centers managed by PCS in Malaysia
• Proven quality of support services
• Winning partnerships with thousands of dealers countrywide
• Fully-integrated, superior Wide Area Network (WAN) connectivity throughout Malaysia
• Rapid turnaround time
• Spare parts availability
• Dedicated, highly-trained staff
• Full support in West and East Malaysia
• Backed by Dell, a leading PC Vendor In Malaysia
We are a registered contractor/ vendor/ supplier for:
• Ministry of Finance Malaysia
• Petroliam Nasional Berhad (PETRONAS)
• Felda Holdings Berhad